Upon receipt of your electric scooter you have 10 days to inspect it for damage or defects in build. In the case that damage or defects are found, the manufacturer will repair it or replace it at the manufacturer's discretion, for free.
In the case that you choose to return the scooter for reasons other than damage or defects, you have 10 days to call us for a Return Authorization Release Form. After returning this form to us, we will give you a Return Authorization Number. You will be responsible for the return shipping charge, an outbound freight charge of $150.00, and a 15% restocking fee.
If you can no longer use the original box for returns, you can purchase one from us for the cost of the box and shipping. After the manufacturer has received your return in like-new condition, we will refund the purchase price of the item less the outbound freight charge and restocking fee.
Cancellations: If you cancel the order after it has already shipped you will be responsible for shipping charges both ways and a restocking fee.
Return Policies for Other Products
Bath Lifts: Bath lifts cannot be returned for hygiene reasons. Repairs are covered by the manufacturer's warranty.
Lift Chairs: Lift chairs that are ordered in stock configurations are subject to the 10 day return period listed above. "Built Chairs", which are any lift chairs that have upgraded or crossover fabrics, non-standard options, or Leather Lift Chairs, are non-returnable.
Stair Lifts: Stair lifts are a custom made product and cannot be returned. Repairs are covered by the manufacturer's warranty. Cancellations are possible for $200 if the stair lift's track has not been cut yet.
Adjustable Beds: Adjustable bed are subject to a $250 charge for in-home setup in addition to the standard return policy above. Any mattress that has been used is non-returnable.
Dumbwaiters: Dumbwaiters are custom made for every order therefore we cannot accept any returns. If you wish to cancel your order, it will be subject to a 10% cancellation fee.
In the case that you choose to return the scooter for reasons other than damage or defects, you have 10 days to call us for a Return Authorization Release Form. After returning this form to us, we will give you a Return Authorization Number. You will be responsible for the return shipping charge, an outbound freight charge of $150.00, and a 15% restocking fee.
If you can no longer use the original box for returns, you can purchase one from us for the cost of the box and shipping. After the manufacturer has received your return in like-new condition, we will refund the purchase price of the item less the outbound freight charge and restocking fee.
Cancellations: If you cancel the order after it has already shipped you will be responsible for shipping charges both ways and a restocking fee.
Return Policies for Other Products
Bath Lifts: Bath lifts cannot be returned for hygiene reasons. Repairs are covered by the manufacturer's warranty.
Lift Chairs: Lift chairs that are ordered in stock configurations are subject to the 10 day return period listed above. "Built Chairs", which are any lift chairs that have upgraded or crossover fabrics, non-standard options, or Leather Lift Chairs, are non-returnable.
Stair Lifts: Stair lifts are a custom made product and cannot be returned. Repairs are covered by the manufacturer's warranty. Cancellations are possible for $200 if the stair lift's track has not been cut yet.
Adjustable Beds: Adjustable bed are subject to a $250 charge for in-home setup in addition to the standard return policy above. Any mattress that has been used is non-returnable.
Dumbwaiters: Dumbwaiters are custom made for every order therefore we cannot accept any returns. If you wish to cancel your order, it will be subject to a 10% cancellation fee.
